Onboarding, Online Training, Training and Development, Training and Education Technology, Training Trends and Best Practices
Online customer onboarding is a continuous process – know why
Customer onboarding is supporting a new customer to get started with a new product and helping them understand the product functionality better. Onboarding also positively impacts customer retention through the use of methods of engagement...
LMS, Online Training, Training and Development, Training Trends and Best Practices
How to create an impactful online customer training program?
When customers buy your product, they invest their money and faith in you- expecting your support when they are using the product. During onboarding, to help customers understand the product better, businesses use product tutorials...
Onboarding, Online Training, Training and Development, Training and Education Technology, Training Trends and Best Practices, Various
High touch or low touch – which customer onboarding model to use?
For a Software-as-a-Service or a SaaS company, customer onboarding forms a crucial phase that helps set the stage for post-sales customer experience. A comprehensive customer onboarding software plays a crucial role in ensuring successful onboarding....
Online Training, Training and Development, Training and Education Technology, Training Trends and Best Practices
Impacting customer experience and loyalty through customer training
One of the most significant challenges for any eCommerce business is analyzing the customer behavior and understanding the influences that lead to customer’s buying decisions. It is essential because it will lead to a higher...
Onboarding, Online Training, Training and Development, Training and Education Technology, Training Trends and Best Practices
Storytelling as your engagement model for onboarding new talent
Employee orientation sessions, better known as new-hire orientations (NHOs), hold the key to employee retention and their optimal contribution to the workforce. These sessions not only establish the foundation of organizational values, and talk about...
LMS, Online Training, Training and Development, Training Trends and Best Practices, Various
Affected attention spans and busier schedules: Reforming Training for Busy Employees
Increased pressure on the employee’s time due to increased amounts of work, means employees face stress and anxiety in our daily lives, which have considerably impacted our ability to pay attention to one task for...