Customer onboarding is supporting a new customer to get started with a new product and helping them understand the product functionality better. Onboarding also positively impacts customer retention tRead More…
When customers buy your product, they invest their money and faith in you- expecting your support when they are using the product. During onboarding, to help customers understand the product better, bRead More…
For a Software-as-a-Service or a SaaS company, customer onboarding forms a crucial phase that helps set the stage for post-sales customer experience. A comprehensive customer onboarding software playsRead More…
One of the most significant challenges for any eCommerce business is analyzing the customer behavior and understanding the influences that lead to customer’s buying decisions. It is essential becausRead More…
Employee orientation sessions, better known as new-hire orientations (NHOs), hold the key to employee retention[1] and their optimal contribution to the workforce. These sessions not only establish thRead More…
Increased pressure on the employee’s time due to increased amounts of work, means employees face stress and anxiety in our daily lives, which have considerably impacted our ability to pay attention Read More…